Billing & Subscriptions
NodeBeagle requires an active subscription. Understand how billing and subscriptions work on the platform in this section.
How the billing process works
NodeBeagle offers two service levels for your devices that offer different functionality and reporting: Standard and Pro.
Each device can have its own service level - known as its plan. The cost for each plan can be calculated either hourly or monthly.
Devices on an hourly plan (here-after called hourly-billing devices) accumulate a cost for every hour they exist on your account. You don’t pay any fee upfront. We will bill the costs incurred on your subscription's renewal date on the following month - i.e. it is billed in arrears.
If you cancel your subscription before the renewal date, any incurred usage will be charged immediately.
Devices on a monthly plan (here-after called monthly-billing devices) are charged a fixed fee upfront on the renewal date of your subscription. This is a monthly commitment, so the fee is the same whether they exist on your account for 1 hour, 15 days or the entire month.
When adding a new monthly-billing device onto an existing subscription, you pay a pro-rated fee for the first month - from the day you sign up until your next renewal date. NodeBeagle will tell you the cost of the pro-rated fee will be before you add the device and it will be billed immediately.
If you cancel a monthly-billing device part-way through a month, you will not receive a refund. You can choose to cancel a device at the end of the current billing period to allow you to use the full service paid for, or to cancel it immediately and forfeit any unused service.
Which plan to choose: Standard or Pro?
NodeBeagle offers a choice of two service levels (known as plans) to manage your devices: Standard or Pro.
Each plan offers differing functionality and reporting capabilities. Which should you choose?
We recommend the Standard plan for workstations and laptops, or servers that are used for development or testing environments.
We recommend the Pro plan for production or staging servers, or any other device that provides public, Internet-facing services, such as web or mail servers.
The differences between each plan are described in the table below.
|Collect top-level statistics (CPU, memory, disk stats)||Yes||Yes|
|Run remote commands||Yes||Yes|
|Install, upgrade and remove packages remotely||Yes||Yes|
|Configure resource alerts (e.g. high CPU usage, low disk space) (coming soon)||Yes||Yes|
|Collect deep statistics (process-level) (coming soon)||No||Yes|
|Collect statistics from external applications (e.g. Apache, MySQL) (coming soon)||No||Yes|
|Check-in (ping) interval||1 minute||1 minute|
|Command execution interval||1 minute||1 minute|
|Data collection interval||5 minutes||1 minute|
|Data retention period||90 days||1 year|
|Alert notification methods (coming soon)||E-mail, SMS||E-mail, SMS, Twitter DM|
|Reporting granularity (coming soon)||Device||Process|
Cancelling your subscription
We hope that you enjoy using NodeBeagle and won’t need to cancel your subscription. If you do want to cancel, we’ve got you covered.
You can cancel your subscription at any time. We do not require any notice period, however all cancellations are subject to the below actions and policies. Should you wish to discuss your plan or cancellation, please raise a ticket prior to cancelling.
You manage your subscription in the Billing tab of My Account. Here you have two options for cancelling:
- Disable auto-renewal
- Cancel subscription
We bill all subscriptions monthly on the date they were originally created (or the date the free trial lapsed. Each month’s invoice includes the previous month’s usage of hourly-billing devices, and the next month’s fixed fee for monthly-billing devices.
By disabling auto-renewal, your service and devices will remain the same (i.e. active) until the end of the month. This allows you the full month’s service you have paid for (on monthly-billing devices.)
Hourly-billing devices will still accrue charges until the end of the subscription. To prevent this, delete the hourly-billed devices.
At the next renewal, we will:
- Charge any accrued hourly-billing usage
- Cancel your subscription
- Remove your payment card details
- Remove your devices and their data.
Choosing to cancel your subscription (and not just disabling auto-renewal) will process the cancellation the same day.
With this option, you choose to forfeit any unused time on monthly-billing devices that are part-way through the month.
- Any devices will stop working immediately.
- Any hourly-billed devices will stop accruing any further usage immediately.
- Any accrued hourly-based usage will be billed in the evening that we receive the cancellation request.
- Your devices and their data will be removed once the final invoice has been produced.